> ## Documentation Index
> Fetch the complete documentation index at: https://docs.sanilog.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> Contact Sanilog for product help, report a problem, or check whether the service is currently available.

Email [hello@sanilog.io](mailto:hello@sanilog.io) when you need help using Sanilog or something does not behave as expected.

## Include useful context

Tell us:

* What you were trying to do.
* Which product area you were using.
* What you expected to happen and what happened instead.
* The approximate time of the problem and your time zone.
* Any safe screenshot that helps explain the issue.

Do not send passwords, one-time codes, payment card details, or exported customer data by email.

## Check service availability

Open the [Sanilog status page](https://sanilog.instatus.com) to see the current state of the app and regional services.

For information about how Sanilog handles personal data, review the [Privacy Policy](https://sanilog.io/privacy/).

## Related pages

* [Getting started](/getting-started)
* [Product glossary](/reference/glossary)
* [Open Sanilog](https://app.sanilog.io)